The following conditions apply to accommodation bookings made by you through your usage of www.carltonhotel-london.co.uk. Carlton Hotel Victoria may alter these conditions at any time.
Making a booking
It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.
Pre-authorisation Policy
Please note that Carlton Hotel Victoria reserves the right to pre-authorise the first night of your stay prior to your arrival.
Modifications
Modifications must be made in advance of the notice period to avoid the accommodation provider's late cancellation fees.
Late notice period starts: 48 hours prior to 14:00 GMT on the arrival date.
Cancellations and Non-Arrivals
If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment (less any already issued cash-back).
If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night.
Late cancellation period starts: 48 hours prior to 14:00 GMT on the arrival date.
Check In / Check Out
The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 14:00 GMT
Check out by: 11:00 GMT
You will need to have some form of photographic ID (passport, driver's license or identity card) at your arrival. If you do not bring a photographic ID, you may not be allowed to stay and will lose the deposit of this booking.
Long Stay Bookings
for stays of 7 nights or more, the long stay policies will apply.
Privacy Policy
We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.